This policy explains how RM//VorteX collects, uses, stores and protects personal information when you visit our website, create an account, purchase digital products or contact our support team.
Last updated: 3 August 2026We aim to collect only the information needed to operate our platform, process purchases, provide licences and downloads, deliver support and improve the RM//VorteX experience.
We explain what information is processed and why it is needed.
Technical and organisational safeguards are used to protect data.
We collect information relevant to accounts, orders and services.
You may contact us to exercise applicable data protection rights.
The controller responsible for the processing described in this policy is:
RM//VorteX
Operated by Ricardo Moutinho
Solothurn, Switzerland
Website: rmvortexcore.com
Email:
support@rmvortexcore.com
| Purpose | Examples | Typical basis |
|---|---|---|
| Providing contracted services | Processing orders, providing downloads, licences, updates and customer accounts. | Contract performance and steps requested before entering a contract. |
| Customer support | Responding to enquiries, diagnosing problems and maintaining support records. | Contract performance and legitimate operational interests. |
| Security and fraud prevention | Protecting accounts, detecting abuse, investigating suspicious activity and maintaining logs. | Legitimate interests and applicable legal obligations. |
| Legal and accounting obligations | Maintaining invoices, transaction records and tax-related documentation. | Compliance with legal obligations. |
| Service improvement | Understanding platform usage, correcting errors and improving performance and usability. | Legitimate interests or consent where required. |
| Marketing communications | Sending newsletters, product updates and selected offers. | Consent or another lawful basis permitted in the relevant jurisdiction. |
Payments may be processed by independent payment service providers. Depending on the selected payment method, those providers may collect information required to authorize and complete the transaction.
RM//VorteX does not intend to store complete payment-card credentials directly within the store database. Payment providers process payment information under their own terms and privacy policies.
Cookies are small files stored on your device. They may be used to keep you signed in, preserve shopping-cart contents, remember preferences, protect sessions and understand how the website is used.
Where consent is required, optional cookies should only be activated after the relevant choice has been recorded.
Personal information may be shared with carefully selected providers when required to operate the platform and deliver services.
Providers should receive only the information reasonably necessary for their assigned purpose and may be subject to contractual or legal data protection obligations.
RM//VorteX is operated from Switzerland and serves customers internationally. Some service providers may process information in other countries.
Where personal data is transferred internationally, we aim to use providers and safeguards appropriate to the destination and the applicable data protection requirements.
Personal information is retained only for as long as reasonably needed for the purpose for which it was collected, including providing active licences, downloads and support, maintaining security, resolving disputes and meeting accounting or legal obligations.
Different categories of information may therefore have different retention periods. Information may be deleted or anonymized when it is no longer required, unless continued retention is legally permitted or required.
Depending on your location and the applicable law, you may have rights concerning the personal information processed about you.
Some rights are subject to legal conditions and exceptions. For example, certain transaction records may need to be retained for accounting, tax, fraud-prevention or legal purposes.
RM//VorteX uses reasonable technical and organisational measures intended to protect personal information against unauthorized access, accidental loss, alteration, disclosure or misuse.
No internet-connected system can guarantee absolute security. Users should use a strong, unique password and protect access to their own devices and email accounts.
RM//VorteX products and services are intended primarily for businesses, developers and adults operating online stores. We do not knowingly seek to collect personal information from children who cannot lawfully provide it.
This Privacy Policy may be updated when our services, providers, platform features or legal obligations change. The latest version will be published on this page together with its revision date.
Contact RM//VorteX Support to submit a privacy request or ask how your information is processed. We may need to verify your identity before providing or modifying account information.
support@rmvortexcore.com Contact RM//VorteX