Who is responsible for your information?

The controller responsible for the processing described in this policy is:

RM//VorteX
Operated by Ricardo Moutinho
Solothurn, Switzerland
Website: rmvortexcore.com
Email: [email protected]

What information may we process?

Account information

• Name and contact details
• Email address and telephone number
• Billing address and country
• Account credentials in protected form
• Language and currency preferences

Order and licence information

• Products, extensions or services purchased
• Order history and transaction references
• Licence status and associated installation domains
• Download and update entitlement information
• Invoices, refunds and relevant accounting records

Support and communications

• Support requests and correspondence
• Error reports, screenshots and technical information supplied by you
• Comments, reviews and other content you submit
• Newsletter and communication preferences

Technical information

• IP address and approximate location
• Browser, device and operating-system information
• Pages visited and actions performed
• Login, security and server-log information
• Cookie and session identifiers

How and why do we use personal information?

Payment processing

Payments may be processed by independent payment service providers. Depending on the selected payment method, those providers may collect information required to authorize and complete the transaction.

RM//VorteX does not intend to store complete payment-card credentials directly within the store database. Payment providers process payment information under their own terms and privacy policies.

Cookies and similar technologies

Cookies are small files stored on your device. They may be used to keep you signed in, preserve shopping-cart contents, remember preferences, protect sessions and understand how the website is used.

Types of cookies

• Essential cookies: required for core website, account, security, cart and checkout functions.
• Preference cookies: remember choices such as language, currency and storefront settings.
• Analytics cookies: help us understand website performance and usage when enabled.
• Marketing cookies: may be used for advertising or campaign measurement when enabled and legally permitted.

Where consent is required, optional cookies should only be activated after the relevant choice has been recorded.

When may information be shared?

Personal information may be shared with carefully selected providers when required to operate the platform and deliver services.

• Hosting and infrastructure providers
• Email and communication providers
• Payment processors and financial institutions
• Accounting, tax and professional advisers
• Security, fraud-prevention and monitoring providers
• Analytics providers where activated
• Public authorities where disclosure is legally required

Providers should receive only the information reasonably necessary for their assigned purpose and may be subject to contractual or legal data protection obligations.

International data transfers

RM//VorteX is operated from Switzerland and serves customers internationally. Some service providers may process information in other countries.

Where personal data is transferred internationally, we aim to use providers and safeguards appropriate to the destination and the applicable data protection requirements.

How long is information retained?

Personal information is retained only for as long as reasonably needed for the purpose for which it was collected, including providing active licences, downloads and support, maintaining security, resolving disputes and meeting accounting or legal obligations.

Different categories of information may therefore have different retention periods. Information may be deleted or anonymized when it is no longer required, unless continued retention is legally permitted or required.

Your data protection rights

Depending on your location and the applicable law, you may have rights concerning the personal information processed about you.

• Request information about the processing of your data
• Request access to personal information
• Request correction of inaccurate or incomplete information
• Request deletion where the relevant requirements are met
• Object to or request restriction of certain processing
• Request data portability where applicable
• Withdraw consent for future processing based on consent
• Object to direct marketing communications
• Submit a complaint to an applicable supervisory authority

Some rights are subject to legal conditions and exceptions. For example, certain transaction records may need to be retained for accounting, tax, fraud-prevention or legal purposes.

How do we protect information?

RM//VorteX uses reasonable technical and organisational measures intended to protect personal information against unauthorized access, accidental loss, alteration, disclosure or misuse.

• Encrypted HTTPS connections
• Restricted administration access
• Protected account credentials
• Security and error logging
• Server, platform and dependency maintenance
• Controlled access to operational information

No internet-connected system can guarantee absolute security. Users should use a strong, unique password and protect access to their own devices and email accounts.

Children's information

RM//VorteX products and services are intended primarily for businesses, developers and adults operating online stores. We do not knowingly seek to collect personal information from children who cannot lawfully provide it.

Changes to this policy

This Privacy Policy may be updated when our services, providers, platform features or legal obligations change. The latest version will be published on this page together with its revision date.